Your support agents and customers won’t want to deal with a complex tool.īeyond ease of use, consider these other key factors when looking for an app: What to look for in communication apps for customer serviceįirst and foremost, find a communication app that’s simple to use. We’re breaking down 15 different tools to help you pick the best one for your business. This trend is here to stay, as consumers are increasingly turning to their favorite messaging platforms to connect with companies.īut it’s tough to know which communication app is the right choice because there are so many options available. But in 2022? That’s the norm.Īccording to the Zendesk Customer Experience Trends Report 2022, inquiries over social messaging apps like Facebook Messenger and WhatsApp jumped 36 percent last year-higher than any other channel. In the early 2000s, the thought of companies connecting with customers over communication apps would have seemed ludicrous.
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